Terms and Conditions

Last Updated: 25 March 2026

Welcome to RK Ferry. By accessing our website and using our ferry ticketing services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

"RK Ferry", "we", "our", "us" refers to the ferry ticketing service operator
"Customer", "you", "your" refers to the person making the booking or travelling
"Ticket" refers to the electronic ferry ticket purchased through our platform
"Service" refers to ferry transportation between Kuala Perlis and Langkawi
"Booking" refers to the reservation and purchase of ferry tickets

2. Booking and Payment

2.1 Making a Booking

All bookings are subject to availability
You must provide accurate personal information for all passengers
A booking is confirmed only upon successful payment and receipt of confirmation email
Each passenger must have a valid ticket for travel

2.2 Payment Terms

All prices are displayed in Malaysian Ringgit (MYR)
Payment must be made in full at the time of booking
We accept: Online Banking (FPX), Credit/Debit Cards, E-Wallets, and Counter Payment
Counter/Bank Transfer payments must be verified before tickets are confirmed

2.3 Pricing

Prices may vary based on travel date, time, and passenger type
Adult: 12 years and above
Child: 2-11 years old
Infant: Below 2 years (free, no seat allocated)
Prices are subject to change without prior notice

Note: Special rates may apply for Malaysian Citizens, Foreigners, and Travel Agents. Please select the appropriate category during booking.

3. Travel Requirements

3.1 Check-in

Passengers must arrive at the terminal at least 30 minutes before departure
Present your e-ticket (printed or digital) and valid identification
Late arrivals may be denied boarding without refund

3.2 Identification

Valid identification is required for all passengers:

Malaysian Citizens: MyKad (IC) or MyKid
Foreigners: Passport
Identification must match the name on the ticket

3.3 Travel Documents

Ensure you have all necessary travel documents for your destination
For international travel to Langkawi, non-Malaysians may require visa or entry permits
We are not responsible for denied boarding due to insufficient documentation

4. Baggage Policy

4.1 Baggage Allowance

Type	Allowance	Notes
Cabin Baggage	1 piece (max 7kg)	Must fit under seat or overhead
Checked Baggage	1 piece (max 20kg)	Stored in cargo area
Excess Baggage	Subject to charges	RM 5 per additional kg

4.2 Prohibited Items

The following items are prohibited on board:

Weapons, firearms, and explosives
Flammable materials and gases
Illegal drugs and substances
Hazardous chemicals
Live animals (except service animals with prior approval)
Items exceeding size/weight limits

Warning: Passengers found with prohibited items may be denied boarding and reported to authorities.

5. Passenger Conduct

Passengers must:

Follow all crew instructions and safety announcements
Remain seated during boarding and docking
Wear life jackets when instructed
Not consume alcohol excessively or use illegal substances
Not behave in a disruptive or threatening manner
Not smoke on board (including e-cigarettes)
Supervise children at all times

We reserve the right to refuse boarding or remove passengers who violate these rules.

6. Cancellation and Refund

Please refer to our Refund and Cancellation Policy for detailed information on:

Customer-initiated cancellations and refund schedule
Operator-initiated cancellations (weather, technical issues)
Rebooking procedures and fees
Refund processing times and methods

7. Schedule Changes and Delays

7.1 Schedule Changes

Ferry schedules may change due to weather, tides, or operational reasons
We will notify passengers of significant changes via email/SMS
Passengers may rebook or request a refund for changes exceeding 2 hours

7.2 Delays

We are not liable for delays caused by weather, sea conditions, or circumstances beyond our control
No compensation is provided for delays, but we will assist with rebooking if needed

8. Liability and Limitations

8.1 Our Liability

We will exercise reasonable care in providing safe transportation
Liability for loss, damage, or injury is limited as permitted by Malaysian law
We are not liable for consequential losses (missed connections, accommodation costs, etc.)

8.2 Passenger Responsibility

You are responsible for your own belongings and valuables
Lost or damaged items are your responsibility unless caused by our negligence
Report any loss or damage immediately to crew or counter staff

8.3 Force Majeure

We are not liable for failure to perform due to:

Natural disasters, severe weather, or acts of God
Government actions, war, or civil unrest
Strikes, lockouts, or labor disputes
Epidemics, pandemics, or health emergencies
Any circumstances beyond our reasonable control

9. Intellectual Property

All content on our website (text, images, logos) is our property or licensed to us
You may not reproduce, distribute, or modify our content without permission
The RK Ferry name and logo are registered trademarks

10. Website Use

10.1 Acceptable Use

When using our website, you agree not to:

Use automated systems to access or scrape our website
Attempt to gain unauthorized access to our systems
Transmit viruses, malware, or harmful code
Make fraudulent or speculative bookings
Use the website for any illegal purpose

10.2 Account Security

Keep your login credentials confidential
Notify us immediately of any unauthorized access
You are responsible for all activities under your account

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to our data practices as described.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Malaysia.

12.2 Resolution Process

Contact Us: First, try to resolve the issue by contacting our customer service
Formal Complaint: Submit a written complaint to support@rkferry.com
Mediation: If unresolved, parties may agree to mediation
Legal Action: As a last resort, disputes may be brought to Malaysian courts

13. Amendments

We may update these Terms at any time
Changes take effect upon posting on our website
Continued use of our services constitutes acceptance of updated Terms
For significant changes, we will provide notice via email or website announcement

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms and Conditions:

Email: support@rkferry.com
Phone: +60 4-XXX XXXX
WhatsApp: +60 12-XXX XXXX
Address: Jeti Kuala Perlis, 02000 Kuala Perlis, Perlis, Malaysia
Operating Hours: 8:00 AM - 6:00 PM (Daily)

    Acceptance: By booking a ticket with RK Ferry, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.